The Global Leader in Web-Based Real Estate Software

Careers

Energetic, motivated, possesses an understanding of general real estate concepts and strategy with outstanding presentation skills.
Team player with excellent English and Arabic communication skills both oral and written
Combination of competence, business skills and support abilities.
Detail Oriented and willing to take direction while remaining, while being self motivated and ready to take the initiative.
Microsoft Office, Excel, Word, PowerPoint knowledge is a must. Adobe Suite of products is a plus.

Acts as the client contact
Provides phone and email support to clients
Responsible for case creation and tracking for client reported errors
Manages and reviews the requirement specifications submitted by clients
Carries out high level analysis of the requirements to determine if the requested change/new functionality can be achieved
Provides status updates to clients
Manages the issues/requests pertaining to the project and escalates these issues to the relevant member of the project, where necessary
Responsible for tracking, managing and verifying completion of issues assigned to him/her; and reporting their status to the client

University Degree, preferably in IT

Must have at least 2 years experience in providing customer support for an enterprise and or SME level application

Must have excellent written and oral communication skills in both Arabic & English
Knowledge of the real estate industry is a plus

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