Real Estate CRM and Support by Masterkey

Masterkey Support and Training

Included with your subscription are a number of resources aimed to provide you with best possible support for your Masterkey products.

In addition to world-class training, our support includes secure, real-time access to valuable resources on all of our software products and features. We also provide personalized and proactive support to our clients on an individual basis as part of our additional support packages and consulting services.

Phone Support

Phone support is also available with support packages and provides users with live assistance for all of their concerns. Our friendly support team professionals are equipped to provide users with expert assistance, from providing key information about features to handling complex scenarios. Our support team is available Sunday through Thursday from 9:00 am to 6:30 pm (GMT+4hr). Emergencies will be handled Sunday through Saturday 9:00 am to 10:00 pm.

Feedback & Helpdesk

Masterkey offers comprehensive Help Articles on both the basic and advanced features. Our instructional guides are aimed at ensuring that the user can learn using the system. Our FAQ section provides answers to the most frequently asked questions about Masterkey. Divided into categories based on user relevance, the FAQs provide information on how to perform everyday tasks with Masterkey. Go to our Feedback and Helpdesk section via help.gomasterkey.com >>

Masterkey Training

Masterkey offers comprehensive training on both the basic and advanced features of your product. Our instructional sessions are aimed at ensuring that the user is trained to effectively use the system. Generally, these “seminars” occur one to two times a month, and cover all of the Masterkey features. Advanced sessions focusing on the various value-added features available in the application are also provided.

Contact Masterkey

+971 4 425 7733

Testimonials

"We trust in Masterkey so much, our agents are not allowed to do a transaction without it."

Emma C.
Director of Customer Care & Data Management
Better Homes
"Masterkey’s informed and knowledgeable staff is both a great help and always available."

Maryam K.
HR Manager
Elysian Real Estate
"I am always apprehensive when utilizing a new software, but in this case my apprehension proved to be groundless."

John L.
VP, Sales & Marketing
The Wave - Muscat
"With Masterkey, I never have unanswered questions and always receive immediate replies to whatever favors I ask."

Muriel B.
Cobalt Real Estate
"Masterkey always provides us with prompt service and help. We know that Aqua Properies will continue to benefit from this kind service."

Frank K.
Aqua Properties
"We highly appreciate the efficiency of Masterkey and how user-friendly it really is."

Ashley A.
Conqueror Real Estate