What will Masterkey do for you?

Masterkey Mobile: available now!


We are proud to announce the launch of Masterkey Mobile, the mobile-friendly version of our real estate software. The launch, our recent Masterkey Connect Event and subsequent feedback have been extremely positive, and we are thrilled to get Masterkey into the hands of every agent, administrator and manager.

In case you don’t have access to Masterkey, or don’t have a smartphone handy, we've posted screenshots of Masterkey Mobile on Facebook.


Screenshots - click to view the album



  1. Does Masterkey Mobile cost anything extra?
    No. There is no additional cost, it’s included in your existing subscription.
  2. How do I log in?
    Just visit m.gomasterkey.com on your mobile and log in. Follow the tutorial.
  3. Does it work on Android / Blackberry / iPhone / Nokia?
    All modern phones with a data connection.
  4. What about permissions / access rights? Can I see more here than the main system?
    You’ll have the same access with one exception. Leasing and Sales can now see each other’s listings.
  5. Are my Owner details still protected?
    Other agents can’t see your owners, same as the main system.
  6. Is this an app?
    It’s a mobile-optimized website... and a good one at that!
  7. Will you be developing more?
    This is currently in Beta so we will continue to add functionality based on feedback.
  8. I need ____ feature, how can we add this?
    Log in, hit the feedback link at the bottom and fill in the “Have an idea” field.

    Or vote on an existing idea from your browser go here: http://help.gomasterkey.com/forums/151220-mobile-feedback 

Record turnout at the Connect Event

With over 160 real estate professionals at the event, we set a new record for how many real estate professionals we could bring together in one night. It was especially pleasing to see members of the community from such a wide variety of companies. Thank you all for making the Connect Event a great success!

Photos from the event


And the winners


As part of the Connect Event tradition, we gave away two dinner vouchers and the new Apple iPad. Congratulations to Nitin Giyanani (SPF Realty) and Timur Madjitov (Aqua Properties) with their dinner vouchers and Jesse Vora (JBF) with his brand new Apple toy!

JustRentals.com and JustProperty.com - Special Discount for Masterkey Clients

JustRentals.com and JustProperty.com are sponsoring our next Connect Event @ Barasti. For the occasion, they are running a promotional discount for any new Masterkey clients who signs up to their portals. Sign up to Just Rentals and Just Property between now and 31st May 2012 and you'll be entitled to a 10% discount on the monthly package prices.


Just Rentals and Just Property are the largest property portal networks in the UAE, providing online property advertising services to Dubai, Abu Dhabi and the rest of the UAE. The portals together have some unique features including:

  • Free SMS alerts for every lead received by email
  • Up to 25 photos per listing
  • Video Tours / Virtual tours
  • Draw a search
  • Open House properties
  • Detailed monthly performance reports by email
  • Exclusive online listings provider for Expatwoman.com
  • And much more..


To avail this special discount exclusively for Masterkey Clients, contact the Just Rentals / Just Property sales team at: sales@justrentals.com or call +971 4 420 1044 and quote "Masterkey Offer"

Changes in how you access Contract Documents

We're changing things around to give you more flexibility - enabling you to customize Contract Documents to suit the way you do business. One step towards this goal is combining the different Contract buttons into one designated Contracts drop-down. Let me show you two examples of how this now looks in Masterkey.

Leased Unit - Changes to layout

Sold Unit - Changes to layout

Three day training in Lagos with ARM Properties

ARM Properties is our first major customer in Nigeria. Melroy traveled to Lagos last week to get them started on Masterkey with a three day training program. Nigeria is one of the fastest-growing African countries and we are thrilled to have a company like ARM properties join the Masterkey Community.

Release Notes (Q2 2012)

Version V4.5.18.39 (18/06/2012)

  • New: Work Order Form has now been redesigned in order to in cooperate remarks for every stage in it.
  • New: Option to delete maintenance companies is now available.
  • New: Portfolio Zone has been optimized to make it perform consistently with the rest of the application.
  • New: Default unit cards are now flowing through all the web services.
  • A read only field for the listing Agent has now been introduced under portfolio manager in the work order.
  • An auto status (Entered) has been now introduced in the work order.
  • Portfolio Zone has been optimized to make it perform consistently with the rest of the application.
  • Few new columns have now been added in the activity report.
  • A place holder for the maps has now been introduced in the communication templates.
  • Active and Inactive users in the listing agent drop down (Advance search) have now been segregated with the color code i.e. Active in Black and Inactive in Red.
  • Several bug fixes and small changes.


Version V4.5.17.44 (03/06/2012)

  • New: Mass Email:  You can now send up to 50 emails at once helping you manage your communication to the Tenants.
  • New: Users now have the ability to do resale transactions in Masterkey for Sales. When a unit is re-sold, unpaid payments from the previous transaction are automatically carried forward into the new transaction for the new buyer to pay.
  • Phone number format has now been changed from 00 to + in the sms text.
  • Acknowledge all has now been added on the alert. When clicked on this button, it dismiss all the alerts and the next time the user log in, these alerts will not show up.
  • Minor changes and fixes in the report builder.
  • Several bug fixes and small changes.


Version V4.5.16.35 (21/05/2012)

  • You can now set default Unit Card. This default is sent when sending from mobile and also in auto-correspondance.
  • Small changes to unit card editor i.e. A link has been added on the editor for unit card.
  • Various bug fixes and small enhancements.


Version V4.5.15.30 (06/05/2012)

  • New: You can now Insert multiple payments with a single click in Leasing and Property management.
  • New: Property management access updates: Property Managers and listing agents are now able to view transaction and unit details irrespective of the hierarchy applied through unit zone. This only applies in property management module.
  • New: Users now have the ability to set a particular unit card template as the default. This helps when sending unit cards from the Mobile App, Matches etc.
  • New: Gmail integration in now available.
  • Blocked Reason and Blocked By fields are now available in Report Builder under the Units section and Filters.
  • Three custom list parameter have now been added in parameter zone.
  • Several bug fixes and small changes.


Version V4.5.14.42 (22/04/2012)

  • New: You can now define Multiple Contracts in the system.
  • New: Qatar locations are now available in Masterkey. (For the new customers only).
  • New: SMS functionality is now activated in the all modules.
  • On changing the listing agent, the system will now transfer the existing owner lead to the new listing agent.
  • Email to the agent on assigning of a lead: An improvised email template with more information has now been replaced.
  • You can now resend the matches you have sent already from matches functionality.
  • Various bug fixes and minor enhancements.


Version V4.5.13.52 (8/04/2012)

  • New: You can now find matches for the external units.
  • New: Select and remove all option is now available in group update feature for web portals.
  • Unit number field is now available in communication template under unit category.
  • You can now open multiple unit files at a time.
  • Minor changes in report builder.
  • Several bug fixes and minor enhancements.

Growing Community: March edition

This month we had six companies join the Masterkey Community with our first customer from Nigeria. Help us welcome ARM Properties, RBA Real Estate, Soroya Homes, Flying Colour Real Estate, QShield and Oriental Homes.

ARM Properties ARM Properties Developer Nigeria
RBA Real Estate Brokerage United Arab Emirates
Soroya Homes Brokerage United Arab Emirates
Flying Colour Real Estate Brokerage United Arab Emirates
QShield Brokerage Qatar
Oriental Homes Brokerage United Arab Emirates

Matches now available for everyone!

We launched Matches at the last Connect Event in December and now it's available for everyone. Follow these two articles to learn more about how Matches can help you do business faster.

Done in 60 seconds: From new lead to evaluating property

Knowledgebase: How do Matches work?

Growing community: February edition

This month we have companies from Bahrain, Qatar and United Arab Emirates join our community. Help us welcome LS Keep Moving, L.Y.M Real Estate, IS Real Estate, Naseej and Castles Plaza by finding out how you can join forces to close deals!

LS Keep Moving Brokerage Qatar
L.Y.M Real Estate Brokers Brokerage United Arab Emirates
IS Real Estate Brokers Brokerage United Arab Emirates
Naseej Developer Bahrain
Castles Plaza Brokerage United Arab Emirates

Open Masterkey in multiple windows?

One of the most requested features at the Q&A Sessions was the ability to open multiple windows in Masterkey. I want to share a trick with you that enables just that. For example, when you want to open Contact Zone, right-click on the menu item and then click on 'Open in a new tab'. This will open the Contact Zone in a new tab and you can open as many tabs as you like.

By switching between the different tabs, you can now access multiple Zones at once. The only thing you cannot open in tabs are the Unit Files and Contact Files. However the idea to have multiple Unit FIles and Contact Files

is already submitted by Jaideep Khemani - vote for it by visiting our Feedback Forum.