MASTERKEY BLOG

Save time by having the Contract Rent calculated for you!

Great news for Leasing Agents and Property Managers. Automatic rent calculation is now available via Contract Rent - a new field which calculates the total rent, in the case that Contact Term is less or more than a year. This will be very useful especially in the following scenarios:   Short term extension of the Contract   The Tenant’s one year contract just expired, but the he wants to extend it with another three months. Previously, you would have to change the Annual Rent field to reflects this extension, which is not be best way to deal with this, as it will impact your reporting and unit status.    Solution: By using the Contract Rent field, you can renew the lease for another three months without changing any numbers. Simply set the new Lease End Date and the rent due with the extension will be calculated automatically.   Contract spanning multiple years   For example, if you’re creating a New Lease over two years with the Annual Rent of 120,000, you would previously have to change the Annual Rent field to reflect the total amount of rent due over two years (240,000) to be able to arrange payments over the period.   Solution: Now you can keep Annual Rent the same, as Contract Rent will automatically calculated to show 240,000 as the total rent owed over the term.

New: Restore Previous Status for Leased Units

New: Restore Previous Status for Leased UnitsWe’ve introduced a new feature that will help you in case a Tenant changes mind about renewing a lease. Two scenarios apply to in this situation: Tenant sends a notice of non-renewal of the lease, you change the status of the Unit to ‘Upcoming”, and then Tenant changes mind and decides to renew the lease anyway. Tenant agrees to renew the lease, you change the status of the Unit to ‘Renew reserve’, and then Tenant changes mind and decides not to renew the lease anyway. To proceed in these two situations, you previously had to go through several transaction steps before you could arrive at the desired Unit status. We’ve now added a new feature for these situations, so that you can restore the previous status of the leased Unit with just one click. Where do I find this feature? It made sense to place this button in the Unit history, because you want to go back to the last status in the Unit history.   1)History button  2)Restore previous status button  3)Current status:Reserved  4)Previous status:Leased How do I get this feature? The button is controlled by your User policy, so you need your System Admin / Manager to give you access first. Once enabled, this button is will only show for: Units which have been converted from ‘Leased’ to ‘Upcoming”.  Units which have been converted from ‘Leased’ to ‘Renew Reserve’. What do I need to know before doing this? The unit will be restored in the previous lease status with all the transaction details attached including Tenant details, contract, payments, receipts and invoices. Payments will be restored with the same payment status i.e. Paid or Unpaid. A new entry will be added to the Unit history about restoring previous status.  There will be no changes on the Landlord Lead when you set the Unit status as ‘Upcoming’ or ‘Renew reserve’. After restoring the previous status, the Unit will show the Tenant and Landlord Leads in closed status as it was closed due to the transaction.  

Emerging signs of uptick from the Abu Dhabi property market

The Tourism Development and Investment Company (TDIC) in Abu Dhabi recently announced the release of plots on two major districts in the Saadiyat Island. The Marina District will host New York University Abu Dhabi next year and the plan for the surrounding plots includes a range of investment opportunities such as retail outlets, commercial and residential projects. The Beach District also had plots released in the sb17 cluster for residential use. This signals a very welcome uptick in demand for Abu Dhabi real estate. Ahmed Al Fahim, the executive director of marketing, communications, sales and leasing at the company, said “We have seen that there's been a significant improvement in Abu Dhabi's real estate market, which has brought back confidence to the investment sector”. Masterkey is proud to support TDIC with Sales / Leasing Management software and Developer Masterplans for the Saadiyat Island, making it possible to handle a growing number of transactions in the near future. Source: The National

Release Notes (Q1 2013)

Version 4.5.36.37 (24/02/2013) New: Auto-complete is now available for unit card sender based on your contacts. New: You can now view international properties from the unit zone through a single page. Improvements on the Smart sidebar and new contact look up. Small enhancements and several bug fixes. Major enhancements in order to improve the speed and efficiency of the system.   Version 4.5.35.24 (10/02/2013) New: Contact Look-up is now available on all Transaction Wizards. The counters on the Smart Sidebar updates automatically When a new Lead comes in from the Website. Several changes and improvements on the Smart sidebar and new contact look up. Small enhancements and several bug fixes.   Version 4.5.34.21 (27/01/2013) New: SMS Notifications for all Masterkey users are now Free Of Charge. Final set of reports for Smart Sidebar has gone live which includes Shared leads, Expired Leases and Open Work Orders. You can now restrict or allow your users to edit or cancel receipts. Corrections have been made in SMS's to Agents and Customers (warnings and logic). This is to remove some of the confusion around SMS credits and SMS's that go out from Masterkey. All new groups would now have marketing module regardless of whether they're professional or premium. Small enhancements and several bug fixes   Version 4.5.33.26 (13/01/2013) New: Masterkey Basic is now available. New: New add contact with mandatory field settings is now available. Several changes and improvements on the Smart sidebar reports. Small enhancements and several bug fixes.  

Release Notes (Q4 2012)

Version 4.5.32.24 (30/12/2012) New: You can now control "Send SMS" to customers through auto correspondence settings, on entering a new lead. New: You are now able to set the paid date, when marking a payment as paid. Additional Columns have been added in the receipt invoice report. Support users can now change the company name from master group. Final touches to the Smart Sidebar. Small enhancements on contact look up and Add contact. Several bug fixes and general enhancements.   Version 4.5.31.44 (16/12/2012) New: In order to make the process of adding contact as fast as possible, in the existing ‘Add new’ menus across all zones, contact has now been changed to show the Add contact Panel. Major updates to Smart Sidebar. Draft (Hidden Policy) is now available on the front end side for all premium Groups. Cancellation of image uploading has now been optimized. Small enhancements in order to improve the performance and efficiency of the system and several bug fixes.   Version 4.5.30.38 (02/12/2012) New: 10+ new reports have been added in smart sidebar. New: On transaction related reports of smart sidebar, we’ve hidden the buyer name from the listing agent and hidden the landlord name from the buyer agent. New: We've changed “New Units” report to include new units from the ‘last 2 days’ to the ‘last 30 days’. New: Each smart sidebar has a hint at the top. This helps first time users know what the report shows and what a user needs to do. New: You can now click on the "Unread button" at the top of every report on the smart sidebar to view only the unread items. Small enhancements in order to improve the performance and efficiency of the system and several bug fixes.   Version 4.5.28.42 (04/11/2012) New: Sidebar is now ready with the most useful reports. We now have the control to allow companies and users to use it, in order to get the maximum feedback.  When viewing a lead directly from sidebar, you can now also view the contact information.  Small enhancements in order to improve the performance and efficiency of the system. Several bug fixes.   Version 4.5.28.42 (04/11/2012) New: Agent's email and SMS functionality has now been activated on transferring lead. New reports from the old sidebar have now been added in the new side bar project for internal testing. Small enhancements in order to improve the performance and efficiency of the system. Several bug fixes and small enhancements.   Version 4.5.27.37 (21/10/2012) New: Masterkey Basic Version. New: System Alert : Design changes have been implemented and has been placed on top right. New: The new activity email notifications are now activated in the system. Small corrections in mature cheque report. Several bug fixes and small enhancements.   Version 4.5.26.32 (07/10/2012) Optimization has now been done in the maintenance contract zone to make it perform consistently with the rest of the application. VIP and Black listed client options have now been available in advance search. Marketing title field is now included in advance search (Field Selection). Minor fixes in report builder tour. Small enhancements and several bug fixes.

Knowledge Base: November Update

We've published seven new articles this month, bringing the total number of help articles up to 73! The topics range from useful guides about 'how to generate an invoice' to very helpful tips about 'closing activities in bulk' and 'unmerging units'. How to: Edit a Receipt » How to: Cancel a Receipt » How to: Generate an Invoice » How to: Enable multiple Countries » How to: Assign specific location access to Agents » How to: Close Activities in Bulk » How to: Unmerge Units »

Five new Help Articles this month!

How to: Change the Quick Search View » Unit Quick Search has two types of views: Summary View and Detailed View. Find out what each can do for you. How to: Insert multiple payments » No more going through the hassle of adding every single payment manually. The 'Add Multiple Payments' feature will help you add multiple payments easily. How to: Mass Email Contacts » In the Property Management Module, you can now send up to 50 emails at once helping you manage your communication to the Tenants. How to: Export data to Excel, Word or PDF » Export Units, Contacts, Leads and Activities from Masterkey. You can export data in different formats like csv, excel, word, pdf etc. How to: Generate a Receipt » Generate all kinds of receipts with your company logo for sales, leasing and property management. You can have three copies printed by a single click i.e original receipt, one for accounting and one for admin purposes.

Masterkey Mobile updated!

We’ve been refining the Masterkey Mobile experience in the last two weeks and added some much requested tweaks.  What's changed? Search Units by entering either City, Community, Sub-Community or Property using auto-complete. This will help you find what you are looking for with very little effort. Search Leads based on whether they are Open or Closed. This distinction helps you quickly find the Leads you are looking for. We’ve redesigned the buttons in Masterkey Mobile to stand out from the rest of the application. All Changes Search Units - Added Cities, Sub Communities to Enter Location Search Units - Added commas for Price Range  Search Units > Results - Now show the Location of Units Search Units > Results - Removed decimals from Unit Price Search Units > Results - Now show ‘Number of images’ My Leads - Search by Open / Closed Leads My Leads - Search by ‘Hide landlord and seller lead’ Updated design of Buttons

Masterkey Mobile: available now!

We are proud to announce the launch of Masterkey Mobile, the mobile-friendly version of our real estate software. The launch, our recent Masterkey Connect Event and subsequent feedback have been extremely positive, and we are thrilled to get Masterkey into the hands of every agent, administrator and manager. [More]

Changes in how you access Contract Documents

Changes in how you access Contract DocumentsWe're changing things around to give you more flexibility - enabling you to customize Contract Documents to suit the way you do business. One step towards this goal is combining the different Contract buttons into one designated Contracts drop-down. Let me show you two examples of how this now looks in Masterkey. Leased Unit - Changes to layout Sold Unit - Changes to layout