MASTERKEY BLOG

New Feature Added: Support Center

We are excited to introduce the Support Center feature now included in the Masterkey software.

The new feature provides users with a user-friendly and comprehensive resource for information and help regarding Masterkey features and functionality.

The Masterkey Support Center covers a range of topics broken down into various sections allowing for easy and intuitive navigation.

 

Getting Started

A page dedicated  to all the relevant information for users new to the Masterkey system.

 

FAQs

Our FAQ section provides answers into the most frequently asked questions about Masterkey.

Help Files

A single page listing of all help files available in Masterkey for quick and easy referencing.

 

Log an Issue

Provides as a direct communication channel for support issues between you and Masterkey.  

Release Notes

An archive of all release notes covering new features and functionality added to Masterkey. (coming soon)  

Videos

 Interactive and flexible collection of multimedia resources covering a number of useful topics. (coming soon)

 

How to access the Support Center feature in the system:

If you haven’t already noticed by now, the next time you log into your Masterkey system you will be notified of the new Support Center feature via an alert. Please click to “acknowledge” the new feature.

 

Masterkey Login Alert Screen

 

Next, simply click on the “Support Center” button located in the upper right hand corner of your screen.

 

A new window will open in your browser launching the Masterkey Support Center.

 

Support Center Window

 

It’s as easy as that.

At Masterkey, our continued aim is to provide you with best possible support for your Masterkey products. The release of the new Support Center feature is a major accomplishment in our efforts to provide you with on demand support of your system. We welcome you to explore the new Support Center feature and provide us with any feedback you have.

 

If you have any questions about the new Support Center feature or any other issue related to Masterkey, please contact us at support@gomasterkey.com.

 

Best Regards,

The Masterkey Team

 


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