World-Class Training, Our Support Includes Secure, Real-Time Access!

Masterkey support &
More

In addition to world-class training, our support includes secure, real-time access to valuable resources on all of our software products and features.

We also provide personalized and proactive support to our clients on an individual basis as part of our additional support packages and consulting services.

Phone & Email Support

Phone support is available with support packages and provides users with live assistance for all of their concerns. Our friendly support team is equipped to provide users with expert assistance, from providing key information about features to handling complex scenarios.

Our support team is available Sunday through Thursday from 9:00 am to 6:30 pm (GMT+4hr). Emergencies will be handled Sunday through Saturday 9:00 am to 10:00 pm. You can also email the support team with any inquiries.

Helpdesk

Masterkey offers comprehensive Help Articles on both the basic and advanced features. Our instructional guides are aimed at ensuring that the user can learn using the system.

Our FAQ section provides answers to the most frequently asked questions about Masterkey. Divided into categories based on user relevance, the FAQs provide information on how to perform everyday tasks with Masterkey.

Masterkey Certification

Masterkey offers comprehensive training on both the basic and advanced features of your product.

Our instructional sessions are aimed at ensuring that the user is trained to effectively use the system. Generally, these “seminars” occur two times a month, and cover all of the Masterkey features. Advanced sessions focusing on the various value-added features available in the application are also provided.

No Matter What Your Preference, You'll Find Something Right for You!